DRA. LAURA CAICEDO THE HAIR CLINIC

The experiences at this hair clinic show two very different sides. On the one hand, patients who complete the treatment highlight the team's professionalism and the incredible results, rating the solution to their problem a 10 out of 10.

However, the initial contact and consultation process receives strong criticism. Some interested parties report impersonal communication, long waits for the first visit, a lack of empathy from the reception staff, and charges not being disclosed in advance.

This indicates that, although the medical results may be excellent, the clinic needs to significantly improve the customer experience during the recruitment and onboarding phase.