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Users of this center report widespread frustration due to the extreme difficulty in contacting and scheduling appointments, both by phone and through the app. This lack of communication seriously impacts the patient experience, generating a perception of neglect and unprofessionalism in administrative management. Last-minute appointment cancellations and the inability to speak with staff exacerbate the situation, and are the main areas for improvement highlighted.
The clinic has highly regarded specialists in areas such as gynecology and dermatology. Patients praise the doctors' professionalism, attentive treatment, and effectiveness in resolving their problems. The trust and security these professionals instill are the main reasons why many clients choose the center. Their experience and dedication generate high loyalty over the years. However, the clinic's overall management, especially telephone support, is a recurring area for improvement. The difficulty in contacting them and the treatment received contrast sharply with the excellence of its doctors.
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Patient experience with this center is largely affected by serious communication difficulties. The inability to reach by phone is the most common complaint and a source of great frustration. In addition to contact issues, long wait times and a reception service that falls short of expectations are mentioned. These administrative aspects tarnish the overall perception of the service. Although some professionals receive positive reviews, appointment management and initial customer service are critical areas that urgently need improvement to meet patient needs.
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Providing expert care and advanced treatments to enhance your natural beauty.